Privacy Policy & Disclaimer

Overview

Balangkas Consulting is committed to adhering to the following federal legislation and Victorian state guidelines where legally required and applicable:

• Australian Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

• Privacy and Data Protection Act 2014 (Vic)

• Health Records Act 2001 (Vic)

This Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with our website or engage with our engineering and advisory services. Balangkas Consulting aims to act ethically and legally to ensure proper and satisfying service delivery.

Code of Ethics

Balangkas Consulting has a firm belief in the right of clients to privacy and aims to protect and correctly handle sensitive information. We are committed to working in good faith and will not misuse any personal or sensitive information disclosed to the company.

• We will not accept any third-party disclosure of client information unless explicit consent is given by the client.

• Balangkas Consulting will act in accordance with both legal and moral/ethical obligations in all business dealings.

Data Collection

Balangkas Consulting collects personal data as part of our usual operations, which is submitted voluntarily by consenting clients.

• We will always ask for consent, either written or verbal, when collecting personal information.

• Data may be collected via:

  • Enquiries and quotes

  • Communication and business engagement

  • Feedback and surveys

Some examples of data we may collect include:

• Names

• Email addresses

• Phone numbers

• Postal addresses

• Project details

• Any other information clients choose to provide

Balangkas Consulting will only collect data that is relevant and necessary for the business being conducted with the client.

When collecting sensitive information, we will take reasonable steps to inform the client:

• Who the information will be shared with

• The purpose and extent of its use

Clients are free to withdraw any information they are not comfortable sharing.

Data Use and Disclosure

Balangkas Consulting will only access personal information when it is explicitly required for the task being performed. Data requested by an authorized body or as required by law will be disclosed as necessary.

Once data has been used for its intended purpose and is no longer required, it will be securely destroyed. Balangkas Consulting will not disclose any information to parties that were not outlined in the original agreement for data collection.

Data Storage, Security, and Quality

All sensitive data collected by Balangkas Consulting will be stored and managed in accordance with the 13 Australian Privacy Principles and the Privacy and Data Protection Act 2014 (Vic).

This includes:

• Storing data on secure, off-site servers with locked access

• Regular monitoring and management of data integrity

• The destruction of outdated or irrelevant data in a secure manner

• Appropriate permissions and access restrictions for sensitive data

Data will be consistently monitored for:

• Timeliness

• Relevance

• Correctness

• Validity

Data that does not meet these standards will be securely destroyed or replaced.

Where practicable, data will be kept anonymous, in compliance with the Public Records Act 1973 (Vic).

Cookies

Balangkas Consulting uses cookies to enhance your online experience and improve accessibility. You may disable cookies in your browser or in the website settings, though disabling cookies may affect some features of the site.

Complaints and Withdrawals

Any individual whose data is stored within our systems has the right to request:

• Access to their personal information

• Deletion of their personal data

• Correction of any incorrect information

To request any changes, please contact Balangkas Consulting through our website. Clients may withdraw consent for any personal information at any time.

If you have any complaints regarding how we handle personal data, please reach out to us, and we will address the matter in accordance with applicable privacy laws.

Changes to This Privacy Policy

Balangkas Consulting reserves the right to modify this Privacy Policy as necessary to reflect changes in legal requirements, our business operations, or for improved clarity. Any updates will be reflected in the “Last reviewed” date at the top of this document.